Privacy Policy

Caldon ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we keep it safe. It is aligned with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

Information we collect

We only collect information we need to respond to you and provide our services. This may include:

• Your name, company name and job role
• Contact details such as email address and phone number
• Details you share in an enquiry, message or during a call
• Financial and business information you provide when we deliver a service to you
• Basic technical data (such as browser type and pages visited) collected by our website

How we use your information

We use your information to:

• Respond to your enquiries and schedule calls or meetings
• Deliver the accounting, finance, advisory, assurance and tax services you request
• Meet our legal, regulatory and SARS-related obligations
• Improve our website and the way we work with clients
• Send relevant updates, where you have agreed to receive them

Sharing your information

We do not sell your personal information. We only share it where necessary — for example, with trusted service providers who help us operate (such as cloud accounting and email platforms), or where we are required to by law or a regulatory body. Anyone who processes information on our behalf is required to protect it to the same standard we do.

How we protect it

We use reasonable technical and organisational measures to safeguard your information against loss, unauthorised access or misuse. We keep your information only for as long as needed to fulfil the purposes above, or as required by law.

Your rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you
• Request that we correct or update it
• Request that we delete it, where we are not legally required to keep it
• Object to certain uses, including direct marketing

To exercise any of these rights, contact us using the details below.

Cookies

Our website may use cookies and similar technologies to help it function and to understand how it is used. You can control cookies through your browser settings. Disabling them may affect some features of the site.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the revision date shown above.